Refund & Warranty Policy
At Zypher Trading Video Games, customer satisfaction is our top priority. We stand behind every product we sell with a fair and transparent return and warranty policy. Please review the details below:
Eligible returns only. No exchanges. We accept eligible returns for a refund in accordance with our return policy. Zypher Trading Video Games does not offer exchanges, including exchanges for another copy of the same item or a different product. If you would like another item, please place a new order.
Brand-new items may be returned within 14 days after the day the item is delivered only if they remain unopened with the original seal intact. Brand-new items that have been opened cannot be returned under any circumstances. We do not accept change-of-mind, personal-preference, or buyer’s-remorse returns on games that have been opened and played.
You may request a return for an eligible item, including unopened brand-new items with the original seal intact, within 14 days after the day the item is delivered. The following conditions apply to eligible returns:
How to Start a Return:
Start an eligible return from your customer account. Select the order, choose the return option, and submit your request for review. If you checked out using only a phone number, use the order-status link from your confirmation or contact support@zyphertrading.com with your order number so we can help connect the order to your email account. Wait for approval, the return label, and instructions before shipping.
Use the return shipping label and instructions we provide after your return is approved. Return approval by itself does not authorize you to purchase separate postage at Zypher’s expense.
Contact support@zyphertrading.com and obtain written approval before purchasing your own return label or using another shipping method if you want reimbursement. Any approval must include the shipping method and reimbursement amount.
If you choose to buy separate postage without that approval, those charges are your responsibility and are not automatically reimbursed. If Zypher agrees to reimburse alternative return postage, reimbursement is limited to the lower of your documented postage cost and the cost of the return label we provided, unless we approve a higher amount in writing or applicable law requires otherwise.
If you cannot print or access the label, contact us before paying for postage so we can review available options. Lack of printer access does not automatically authorize separately purchased shipping, printing fees, or other additional charges.
The actual cost of a used Zypher return label is deducted from an approved refund unless we explicitly waive it. An unused label will not be deducted from your refund.
This return-shipping clarification applies to orders placed on or after October 17, 2026, following publication. It does not reduce any return-shipping commitment already made in writing or any rights you have under applicable law.
We offer a 90-day warranty on eligible consoles, games, and accessories, starting from the day the order was placed. All returns remain subject to the item-condition requirements above; brand-new items cannot be returned after opening.
To File a Warranty Claim:
Submit A Warranty Claim with your order number, order date, item, and description of the functional issue. You can include photos. Claims are reviewed at support@zyphertrading.com, including eligible claims submitted after the standard return window closes. Submitting a claim does not approve a return or issue a refund.
Once your return is received and inspected:
The following items are not eligible for return: