Refund policy

Refund Policy

Refund & Warranty Policy

At Zypher Trading Video Games, customer satisfaction is our top priority. We stand behind every product we sell with a fair and transparent return and warranty policy. Please review the details below:

Eligible returns only. No exchanges. We accept eligible returns for a refund in accordance with our return policy. Zypher Trading Video Games does not offer exchanges, including exchanges for another copy of the same item or a different product. If you would like another item, please place a new order.

Brand-new items may be returned within 14 days of the shipment date only if they remain unopened with the original seal intact. Brand-new items that have been opened cannot be returned under any circumstances. We do not accept change-of-mind, personal-preference, or buyer’s-remorse returns on games that have been opened and played.

🔄 14-Day Return Policy

You may request a return for an eligible item, including unopened brand-new items with the original seal intact, within 14 days of the shipment date. The following conditions apply to eligible returns:

  • Condition: Items must be returned in the same condition as received — clean, functional, and with all original packaging and accessories
  • Unopened New Items: Brand-new items must remain unopened with the original seal intact to qualify for a return
  • Opened New Items: Brand-new items that have been opened cannot be returned under any circumstances
  • Opened and Played Games: We do not accept returns because you changed your mind, do not like the game, or have buyer’s remorse after opening and playing it
  • Return Shipping: Customers are responsible for return shipping costs

How to Start a Return:

Email us at support@zyphertrading.com with your order number in the subject line, and we will walk you through the process.

🛡️ 90-Day Warranty

We offer a 90-day warranty on eligible consoles, games, and accessories, starting from the shipment date. All returns remain subject to the item-condition requirements above; brand-new items cannot be returned after opening.

  • Covers: Defects in materials and workmanship under normal use
  • Excludes: Damage caused by misuse, dislike of item, accidents, unauthorized repairs, or external factors

To File a Warranty Claim:

Email support@zyphertrading.com with your order number and a description of the issue.

💵 Refunds

Once your return is received and inspected:

  • If approved, a refund will be issued to your original payment method within 7 business days
  • Original shipping charges are non-refundable

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Brand-new items that have been opened
  • Digital Downloads & Gift Cards
  • Used Consumables (e.g. used cleaning kits, etc.)
  • Sports & Trading Cards, unless pre-authorized