Find answers to some of the most common questions about shopping with Zypher Trading Video Games. 🎮✨
We offer a mix of Brand New & Sealed and Pre-Owned items. While some of our listings are for brand new products, the majority of our inventory is pre-owned.
We understand that buying used items can sometimes come with hesitation, which is why every eligible pre-owned item is held to a high standard for both presentation and functionality.
Unless otherwise stated in the listing, all disc-based items are guaranteed to be in excellent cosmetic condition and fully playable.
Eligible pre-owned items are also backed by our 90-day warranty, so you can shop with confidence.
Our multi-stage process is designed to help ensure every eligible pre-owned item meets the quality standards we set for Zypher Trading Video Games.
Depending on the type of item, this process may include professional disc resurfacing, deep cleaning, cosmetic preparation, inspection, case replacement when needed, and final quality control before shipment.
Our goal is simple: to make pre-owned items look and feel as clean, presentable, and reliable as possible. ✅
We try to offer complete copies whenever possible, but original cases and manuals are not always available.
Review the selected condition and listing description to see what is included. Cover art and gameplay images are reference images and may not show the exact copy you receive. Some games include the original case and manual; others include a replacement case or no manual.
Review the listing description and select the condition option that matches what you want to receive.
In most cases, no.
We may be able to provide additional photos depending on the item and request.
We ship to the countries available at checkout. Enter your destination to see available delivery options and rates.
International shipping rates are calculated at checkout for supported destinations once your shipping address is entered.
Please note that international orders may be subject to customs duties, import taxes, or other fees charged by the destination country.
Orders are typically shipped within 1–2 business days after payment has been successfully processed.
During holidays, promotional events, or high-volume periods, processing times may be slightly longer.
Payment methods may vary slightly depending on the platform you are purchasing from, but orders placed through our website can generally be completed using the payment options available at checkout.
For approved Buy List submissions, choose a cash payout through PayPal, Venmo, or Cash App, or digital Zypher store credit with 15% more than the final approved cash payout.
If your item arrives defective, damaged, or non-functional, we are here to help.
We accept eligible returns within 14 days of the shipment date and offer a 90-day warranty for eligible defective or non-functional video game related items. All returns are subject to our item-condition requirements; brand-new items cannot be returned after opening. To begin the return process, please contact Support@ZypherTrading.com.
Returned items must be sent back in the original condition and will be inspected upon return. Once an eligible return is approved, a refund will be issued to the original payment method. We do not offer exchanges.
Zypher Trading Video Games reserves the right to deny any return that does not meet these conditions.
We accept eligible returns for a refund in accordance with our return policy. Zypher Trading Video Games does not offer exchanges, including exchanges for another copy of the same item or a different product. If you would like another item, please place a new order.
Brand-new items may be returned within 14 days of the shipment date only if they remain unopened with the original seal intact. Brand-new items that have been opened cannot be returned under any circumstances. We do not accept change-of-mind, personal-preference, or buyer’s-remorse returns on games that have been opened and played.
Please review all listing details, photos, product compatibility, and condition options before purchasing. Eligible item issues can be reviewed under our return and warranty policy. We do not offer exchanges.
If your tracking shows delivered but you cannot locate your package, we recommend first checking around the delivery area, with household members, neighbors, mailrooms, and your local post office or carrier.
Once a package is marked delivered by the shipping carrier, Zypher Trading Video Games is not responsible for lost or stolen packages. However, if you need help reviewing the tracking information, feel free to contact us.
Absolutely.
Use our online Buy List to search games, consoles, systems, and accessories, choose the condition, and build an estimated payout.
Approved cash payouts can be sent through PayPal, Venmo, or Cash App. You can also choose digital Zypher store credit for 15% more than the final approved cash payout.
For submitted Buy Lists of $250 or less, the seller pays inbound shipping. For submitted Buy Lists over $250, contact Zypher first for a free prepaid inbound shipping label. Submitted Buy List prices are honored for up to 30 days, subject to final inspection.
We reserve the right to revise or decline any offer if the items received do not match the agreed-upon condition or description.
Yes.
Digital Zypher store credit can be used toward eligible purchases on our website.
Digital Zypher store credit receives 15% more than the final approved cash payout. ⭐
Occasionally.
Since our priority is using cases and manuals to complete inventory whenever possible, these items are not always available on their own. If we do have them available, they will be listed in the store.
Not at this time.
If an item is not currently listed, it is either out of stock or still moving through our inventory, refurbishment, cleaning, inspection, and listing process.
Be sure to check back often, as new items are added regularly. ✨
If you need help with anything else, feel free to contact us at Support@ZypherTrading.com and we will be happy to help. 💙