Zypher Trading wants customers to feel confident buying physical games, cards, collectibles, consoles and accessories online. This page explains the general return and warranty terms currently shown across our store.
Eligible items may be returned within 14 days. If you need help with a return, contact Zypher support as soon as possible so we can review the order and provide the correct next steps.
Eligible defective or non-functional video game related items are backed by a 90-day warranty under normal use. If an eligible item develops a functional problem during the warranty period, contact us with your order information and a description of the issue.
Some products may have different terms or may be marked final sale. For example, Mystery Boxes are sold under product-specific final-sale terms except for eligible defective or non-functional items as described on the product page. When a product page includes special return terms, those product-specific terms apply.
Please keep all included cases, manuals, accessories, inserts and other components together with the item while a return is being reviewed. Return requests are reviewed based on the item, condition, order history and reason for return.
After an approved return is received and inspected, the refund is processed back through the appropriate payment method. Bank or card processing times can vary after a refund is issued.
Use our Contact page, email Support@ZypherTrading.com, or call 385-448-0116 for help.
You can also learn more about how Zypher cleans and prepares pre-owned games or browse our current video game inventory.