Zypher Customer Care
Choose your order, tell us what needs to come back, and submit your request from your account. No need to email us first.
Start A Warranty Claim →Sign in with the email used at checkout and the verification code sent to your inbox. No password needed.
Sign in and choose the website order containing the item you want to return.
Select Return Items or Request Return, choose the items and quantities, then add the return reason and helpful details.
You will receive a request confirmation. We review your request and send the decision and next steps. View your order for return updates.
14-Day Returns: Start an eligible return within 14 days after the day your item is delivered. 90-Day Warranty: Submit an eligible warranty claim within 90 days after the day your order is placed. Read The Full Refund & Warranty Details.
90-Day Warranty
Having a functional issue? Submit your claim within 90 days after the day your order was placed. This form is available even after the standard 14-day return window closes.
Your claim goes to support@zyphertrading.com for review. We will reply to the email address you enter. Submitting this form does not approve a return or issue a refund. Wait for approval, the return label and instructions before shipping.
Eligible items may be returned within 14 days after delivery. Submit your request from your customer account so we can review the order and provide the correct next steps.
Brand-new items may be returned within 14 days after delivery only if they remain unopened with the original seal intact. Brand-new items that have been opened cannot be returned under any circumstances. We do not accept change-of-mind, personal-preference, or buyer’s-remorse returns on games that have been opened and played.
We accept eligible returns for a refund in accordance with our return policy. Zypher Trading Video Games does not offer exchanges, including exchanges for another copy of the same item or a different product. If you would like another item, please place a new order.
We offer a 90-day warranty on eligible consoles, games and accessories. Submit your claim within 90 days after the day your order is placed. It covers defects in materials and workmanship under normal use. It excludes damage caused by misuse, dislike of the item, accidents, unauthorized repairs or external factors. All returns remain subject to the item-condition requirements above; brand-new items cannot be returned after opening.
Use the Warranty Claim Form even if the standard 14-day return option is no longer available. Our support team reviews the order, issue and warranty eligibility before approving a claim. Wait for approval and return instructions.
Some products may have different terms or may be marked final sale. For example, Mystery Boxes are sold under product-specific final-sale terms except for eligible defective or non-functional items as described on the product page. When a product page includes special return terms, those product-specific terms apply.
For standard returns, items must be returned in the same condition as received: clean, functional and with all original packaging and accessories. Keep all included cases, manuals, accessories, inserts and other components together with the item while your request is reviewed. Eligible functional defects are reviewed separately under the warranty terms above.
Use our approved label. If you cannot print or access it, contact support before buying postage. Separate postage needs written approval for reimbursement. Any reimbursement we approve is capped at the lower of your documented postage cost or our label cost, unless we approve more in writing or law requires otherwise. Unused labels are not deducted. See our Refund Policy for full terms, the effective date and existing commitments.
Once your return is received and inspected, we review it for approval. If approved, a refund will be issued to your original payment method within 7 business days, less the actual cost of the return label unless Zypher explicitly waives that cost. Original shipping charges are non-refundable. Bank or card processing times can vary after a refund is issued. Submitting a return request does not itself approve a return or issue a refund.
For an eligible warranty issue within 90 days after your order date, use the Warranty Claim Form. It sends your order details and description of the issue to support@zyphertrading.com for review. Warranty updates are sent by email. For sign-in or order-access problems, use our Contact Page.
You can also learn more about How Zypher Cleans And Prepares Pre-Owned Games or browse Our Current Video Game Inventory.