Shipping & Payment
Use this checklist after submitting your Buy List or receiving an approved collection offer.
Use the submitted cash value before any Trade bonus.
Shipping to Zypher is free. We provide a prepaid inbound shipping label with no minimum sell-list value, whether you choose cash or store credit. Submit your list and wait for your label and shipping instructions before sending your items.
A collection-review request must receive an approved offer before you ship. Wait for the prepaid label and instructions for that collection.
Submit your Buy List first. We will provide your free prepaid inbound shipping label and instructions. There is no minimum sell-list value.
The shipping message does not download or issue a label automatically. Wait for your label and instructions before shipping. If you need help, contact Support@ZypherTrading.com with your submitted-list reference.
Use the shipping destination and instructions supplied for your submitted list or approved collection offer. Contact Zypher before shipping if you do not have those instructions.
Do not guess the shipping address or ship an unapproved collection based only on a review request.
A collection-review request and an entered inventory estimate do not confirm an offer, acceptance, or a prepaid label. Wait for an approved offer and shipping instructions.
If you plan to add unlisted items, change a submitted list, combine requests, or split a shipment into multiple boxes, provide those details before shipping so your shipment can be matched to the correct submission.
Protect lighter games and packaging from heavier hardware.
Pack the required controllers, cables, chargers, and accessories together with the correct device. Secure loose cables so they cannot scratch screens or other items.
Do not send a device with a swollen, leaking, or otherwise damaged battery. Follow the carrier’s current battery-shipping instructions and resolve a battery concern before sending the device.
Keep the tracking number until the process is complete.
Use the prepaid label we provide and retain the tracking number and carrier receipt. Check that the label and destination match the instructions for your submission.
Useful shipment details include your submitted-list reference, carrier, tracking number, shipment date, and number of boxes.
A carrier’s “Delivered” scan means the package reached its destination. The items still need to be matched to your list and inspected before the payout is approved.
Inspection checks authenticity, condition, contents, cleanliness, and functionality. Unexpected differences can affect the final value. The Buy List does not promise a fixed inspection or payment turnaround.
Review the carrier’s tracking information and keep the receipt. Contact Zypher with the submission details, tracking number, and a brief description of the issue so the shipment can be identified.
Do not assume a second submission or another box will resolve a tracking issue. Keep the original shipment details together.
The final payout follows the approved value after inspection.
Approved cash payouts can be sent through PayPal, Venmo, or Cash App. Select the method when reviewing your Buy List and follow the payment instructions sent by email.
Never share your payment-app password or login credentials in the form.
Trade means digital Zypher store credit worth 15% more than the final approved cash value. An approved cash value of $100 becomes $115 in credit; $300 becomes $345.
The bonus is calculated from the approved cash value after inspection. It does not increase shipping eligibility, and it is store credit rather than a cash transfer.
Payment follows inspection and approval. Submitting the form, shipping the box, or seeing a carrier delivery scan does not mean the final payout has been approved.
Check the email used for your submission for next steps and any details Zypher requests. The Buy List does not promise same-day inspection or a fixed payment date.
Items are not returned after inspection, including rejected or zero-value items, unless Zypher approves a return at its discretion and the seller prepays return shipping and any applicable handling fee. Any handling fee will be quoted before the seller agrees to the return. If the seller does not pay the return shipping or applicable handling fee, rejected or zero-value items will not be returned. Only ship items you intend to sell.
Use accurate contents and condition notes, and request review of uncertain items before shipping.
Items are not returned after inspection, including rejected or zero-value items, unless Zypher approves a return at its discretion and the seller prepays return shipping and any applicable handling fee. Any handling fee will be quoted before the seller agrees to the return. If the seller does not pay the return shipping or applicable handling fee, rejected or zero-value items will not be returned.
Check the exact item, contents, and condition before you send it.
Use the Buy List for matching offers. Use Sell a Collection for an inventory, mixed lot, or an item that needs review.